HELP  

 

Institutional Subscription Support

 

Individual Subscription Support

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Mobile Instructions

All of our Access sites, plus ClinicalAccess and OMMBID, are built using responsive web design, the latest in mobile design providing an optimal viewing experience no matter what device is used. Responsive web design allows the layout of our sites to adapt to the device being used – providing easy reading and navigation with a minimum of resizing, panning, and scrolling.  

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Multimedia issues

What software do I need to play audio and/or video files?

Some video and audio files require the free QuickTime Player. Other video files require the free Flash Player 8 (or higher). Both are available for PCs and Macs.

QuickTime Download | Flash Player Download

I have QuickTime or Flash loaded but I still can't hear the audio.

  • If you just downloaded QuickTime or Flash and are still not able to play video/audio files, you may need to clear your cache and restart your browser. Click here for instructions on how to clear your cache.
  • Make sure you have your speakers turned on and up to a sufficient volume.  

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Browser and Operating System Requirements 

The Access suite of sites currently supports the following browsers:

  • Windows platforms XP, 7, & 8: Google Chrome - latest version*, Microsoft Internet Explorer - versions 8, 9, & 10 (full support date for 11 still TBD), Mozilla Firefox – latest version*
  • Apple Computers OSX: Safari – latest version*, Firexfox – latest version*
  • Android: Jelly Bean and above. Devices native browser only.
  • Apple iOS 6 & 7: Safari browser only.

*Firefox and Chrome are set to automatically update in most instances    

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Image and PowerPoint Usage Guidelines

Users may display, download, or print out PowerPoint slides and images associated with the site for personal and educational use only. Educational use refers to classroom teaching, lectures, presentations, rounds, and other instructional activities, such as displaying, linking to, downloading, printing and making and distributing multiple copies of said isolated materials in both print and electronic format. Users will only display, distribute, or otherwise make such PowerPoint slides and images from the applicable materials available to students or other persons attending in-person presentations, lectures, rounds or other similar instructional activities presented or given by User. 

Commercial use of the PowerPoint slides and images are not permitted. Users may modify the content of downloaded PowerPoint slides only for educational (non-commercial) use, however the source and attribution may not be modified. Users may not otherwise copy, print, transmit, rent, lend, sell or modify any images or modify or remove any proprietary notices contained therein, or create derivative works based on materials therefrom. They also many not disseminate any portion of the applicable sites subscribed to hereunder through electronic means except as outlined above, including mail lists or electronic bulletin boards.

Request Image Permissions

Permission to photocopy or republish excerpts from McGraw-Hill books and digital resources may be obtained by submitting a written request to McGraw-Hill Education's Permissions Department. Please click here for further instructions.           

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Citations 

Full chapter citations in both AMA and APA format are automatically generated when clicking the "Get Citation" button at the top of any chapter page. 

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Institutional Subscription Support   

Access/Login Issues

If you are on site at your institution, you should be able to seamlessly access the site(s) of interest from any computer. If you are experiencing difficulty accessing a site, please contact your library's reference desk.

If you are off site, you can log in to our sites using just your My Access account, provided you previously created a My Access account while logged in to your institution’s network. If you haven’t established a My Access account, you will first need to log in to your institution’s network (instructions below) and then sign up for one. You can also gain access to our sites by just logging in through your institution, but establishing a My Access account is a more convenient method to view our sites remotely.

A majority of institutions use a proxy server to provide remote access to their users. To log in using a proxy server:

  1. Go to your institution's library website.
  2. Locate the databases or electronic resources page.
  3. Locate the site you wish to access. When you click on it, you will be re-routed to your institution's proxy log-in page and asked for your institutional log-in credentials (often the same username and password you use to log into your computer or gain access to your institution's intranet, though log-in credentials vary by institution). Once you have logged in, you will be rerouted to the site.

Not all institutions use proxy servers, so if the instructions above do not apply to you, please contact your library reference desk to find out about remote access at your institution.

If you are having trouble logging into your My Access account, please contact Online Customer Service (by email at OnlineCustomer_Service @ mheducation dot com or by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time to confirm you have the correct username and password.          

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Methods of Access 

The Access suite of resources offer a full range of access options for institutions, including:

IP Authentication

Institutional subscribers submit their network IP ranges to McGraw-Hill Medical during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.

Referring URL/Domain

Institutional subscribers can place registered links to our site(s) behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill Medical during subscription setup. These links will then automatically and seamlessly log the user into the site(s) every time they are clicked.

EZproxy Configuration

Remote access to the Access resources via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:

T [Insert Site Name]
U [Insert Site URL]
DJ [Insert Site Domain]
DJ mhmedical.com

For example, the database definition for AccessMedicine would be as follows:

T: AccessMedicine
U: http://accessmedicine.mhmedical.com
DJ: accessmedicine.mhmedical.com
DJ: mhmedical.com

Athens Authentication

If you have an Athens Organization ID that you would like to register, please email us at OnlineCustomer_Service @ mheducation dot com.

Username/Password

The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact OnlineCustomer_Service @ mheducation dot com and ask them for your username and password.          

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OpenURL 

All Access sites are OpenURL-enabled.  

Benefits of OpenURL

Now thousands of links to chapters and books from inside our Access sites can steer users to full-text institutional collections. Instead of seeing only the abstract in the databases or journals in PubMed, the user can go to the full text or shelf location of journals or books their institution owns.

Setting Up Your Institution's Access Resources For OpenURL

If you wish to set up OpenURL link resolvers, please email userservices @ mhprofessional dot com. Please specify that your email pertains to setting up OpenURL link resolvers for your institution and provide your institution's baseURL. We will confirm when set up is complete.          

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New Subscriptions  

Please visit the subscriptions section to request pricing information, or contact us directly at digitalsales @ mhedu dot com.

We also offer a 30-day institutional free trial to allow you to evaluate a site before making a purchasing decision. Contact us at digitalsales @ mhedu dot com or at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time to set up your free trial today!    

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Usage Statistics, MARC Records, Promotional Materials, and Training 

For details on retrieving usage statistics, accessing MARC records, new resources, training, or promotional materials, please visit our Access User Center. We've included a host of useful information such as At-A-Glance guides, product brochures, and training information in one place to make it easy for you to drive user engagement and learn about our products.  

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Individual Subscription Support  

Support 

All individual subscriber inquiries, including technical support and the purchasing of new subscriptions, should be directed to our Online Customer Service team at OnlineCustomer_Service @ mheducation dot com or by phone at 1-888-307-5984 (toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify to which site your question pertains.

OnlineCustomer_Service @ mheducation dot com is the only email address monitored for individual subscriber inquiries.

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New Subscriptions 

Please visit the subscriptions page for individual subscription pricing. Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded. You will receive an email notification when your subscription begins.

Our Access suite of resources allows you to view abstract level content before requiring you to log in to the site. This means you can browse the sites, view the available textbooks and their table of contents, and see what videos, Q&A resources, and other content is available on the site before you are asked to purchase.