HELP
Institutional Subscription Support
Individual Subscription Support
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Mobile Instructions
All of the Access sites are built using responsive web design, the latest in mobile design providing an optimal viewing experience no matter what device is used. Responsive web design allows the layout of our sites to adapt to the device being used – providing easy reading and navigation with a minimum of resizing, panning, and scrolling.
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Browser and Operating System Requirements
The Access sites and related products are hosted on the Silverchair platform. Silverchair supports the current versions of modern
browsers that are not discontinued and have active feature development by the browser vendor, and have at least 5% user traffic in North America or globally, as determined by Silverchair.
Silverchair no longer optimizes the experience on older browsers, such as Internet Explorer, due to lack of support for modern best practices in web development. Microsoft ended support for Internet Explorer 10 in January 2020 and has begun deprecating support for Internet Explorer 11 within its online app suite as of August 2020. We encourage customers to switch
to a modern browser wherever possible.
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Image and PowerPoint Usage Guidelines
Users may display, download, or print out PowerPoint slides and images associated with the site for personal and educational use only. Educational use refers to classroom teaching, lectures, presentations, rounds, and other instructional activities, such as displaying, linking to, downloading, printing and making and distributing multiple copies of said isolated materials in both print and electronic format. Users will only display, distribute, or otherwise make such PowerPoint slides and images from the applicable materials available to students or other persons attending in-person presentations, lectures, rounds or other similar instructional activities presented or given by User.
Commercial use of the PowerPoint slides and images are not permitted. Users may modify the content of downloaded PowerPoint slides only for educational (non-commercial) use, however the source and attribution may not be modified. Users may not otherwise copy, print, transmit, rent, lend, sell or modify any images or modify or remove any proprietary notices contained therein, or create derivative works based on materials therefrom. They also many not disseminate any portion of the applicable sites subscribed to hereunder through electronic means except as outlined above, including mail lists or electronic bulletin boards.
Request Image Permissions
Permission to photocopy or republish excerpts from McGraw-Hill books and digital resources may be obtained by submitting a written request to McGraw-Hill Education's Permissions Department. Please click here for further instructions.
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Citations
Full chapter citations in both AMA and MLA format are automatically generated when clicking the "Get Citation" button at the top of any chapter page.
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Institutional Subscription Support
Access/Login Issues
If you are on site at your institution, you should be able to seamlessly access the site(s) of interest from any computer. If you are experiencing difficulty accessing a site, please contact your library's reference desk.
If you are off site, you can log in to our sites using just your MyAccess profile, provided you previously created a MyAccess profile while logged in to your institution’s network. If you haven’t established a MyAccess profile, you will first need to log in to your institution’s network (instructions below) and then sign up for one. You can also gain access to our sites by just logging in through your institution, but establishing a MyAccess profile is a more convenient method to view our sites remotely.
A majority of institutions use a proxy server to provide remote access to their users. To log in using a proxy server:
- Go to your institution's library website.
- Locate the databases or electronic resources page.
- Locate the site you wish to access. When you click on it, you will be re-routed to your institution's proxy log-in page and asked for your institutional log-in credentials (often the same username and password you use to log into your computer or gain access to your institution's intranet, though log-in credentials vary by institution). Once you have logged in, you will be rerouted to the site.
Not all institutions use proxy servers, so if the instructions above do not apply to you, please contact your library reference desk to find out about remote access at your institution.
If you are having trouble logging into your MyAccess profile, please contact Online Customer Service (by email at OnlineCustomer_Service @ mheducation dot com or by phone at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time to confirm you have the correct username and password.
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Methods of Access
The Access suite of resources offer a full range of access options for institutions, including:
IP Authentication
Institutional subscribers submit their network IP ranges to McGraw-Hill Medical during subscription setup. These ranges are verified and loaded into the system and all users coming from inside the range are automatically provided seamless access from any IP-authenticated computer.
Referring URL/Domain
Institutional subscribers can place registered links to our site(s) behind their secure login (for example, a library site that has already validated a student). The institution must register the domain and URLs where the links are placed with McGraw-Hill Medical during subscription setup. These links will then automatically and seamlessly log the user into the site(s) every time they are clicked.
EZproxy Configuration
Remote access to the Access resources via EZProxy requires EZproxy 2.4c GA (2004-03-21) or later combined with this database definition:
T [Insert Site Name]
U [Insert Site URL]
DJ [Insert Site Domain]
DJ mhmedical.com
For example, the database definition for AccessMedicine would be as follows:
T: AccessMedicine
U: http://accessmedicine.mhmedical.com
DJ: accessmedicine.mhmedical.com
DJ: mhmedical.com
Athens Authentication
If you have an Athens Organization ID that you would like to register, please email us at OnlineCustomer_Service @ mheducation dot com.
Username/Password
The welcome email you received at the beginning of your subscription contained the username and password you can use to access the site remotely. If you are unable to locate this email, please contact OnlineCustomer_Service @ mheducation dot com and ask them for your username and password.
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OpenURL
All Access sites are OpenURL-enabled.
Benefits of OpenURL
Now thousands of links to chapters and books from inside our Access sites can steer users to full-text institutional collections. Instead of seeing only the abstract in the databases or journals in PubMed, the user can go to the full text or shelf location of journals or books their institution owns.
Setting Up Your Institution's Access Resources For OpenURL
If you wish to set up OpenURL link resolvers, please email userservices @ mhprofessional dot com. Please specify that your email pertains to setting up OpenURL link resolvers for your institution and provide your institution's baseURL. We will confirm when set up is complete.
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New Subscriptions
Please visit the subscriptions section to request pricing information, or contact us directly at digitalsales @ mhedu dot com.
We also offer a 30-day institutional free trial to allow you to evaluate a site before making a purchasing decision. Contact us at digitalsales @ mhedu dot com or at 1-888-307-5984 [toll-free, U.S. only] or 1-614-759-3663 [outside the U.S.] between 8 AM and 5 PM Eastern Standard Time to set up your free trial today!
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Usage Statistics, MARC Records, Promotional Materials, and Training
For details on retrieving usage statistics, accessing MARC records, new resources, training, or promotional materials, please visit our Access User Center. We've included a host of useful information such as At-A-Glance guides, product brochures, and training information in one place to make it easy for you to drive user engagement and learn about our products.
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Individual Subscription Support
Support
All individual subscriber inquiries, including technical support and the purchasing of new subscriptions, should be directed to our Online Customer Service team at OnlineCustomer_Service @ mheducation dot com or by phone at 1-888-307-5984 (toll-free, U.S. only) or 1-614-759-3663 (outside the U.S.) between 8 AM and 5 PM Eastern Standard Time. Please be sure to specify to which site your question pertains.
OnlineCustomer_Service @ mheducation dot com is the only email address monitored for individual subscriber inquiries.
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New Subscriptions
Please visit the subscriptions page for individual subscription pricing. Your subscription starts as soon as your payment clears. For subscriptions ordered online with a credit card, this will be as soon as the credit card transaction is complete. For orders mailed or faxed to our Order Department, this will be when your payment is recorded. You will receive an email notification when your subscription begins.
Our Access suite of resources allows you to view abstract level content before requiring you to log in to the site. This means you can browse the sites, view the available textbooks and their table of contents, and see what videos, Q&A resources, and other content is available on the site before you are asked to purchase.